Your account

Delete your ChopMoni account

You delete your account in the ChopMoni app. It takes a minute, and you cannot undo it.

  1. Open the ChopMoni app and go to Profile.
  2. Tap Account information.
  3. Scroll to the bottom and tap Delete account.
  4. Check what the app says, then confirm with your Google or Apple account.

If you are a ChopMoni agent, your vendors and the loans you collect must first move to another agent, and your earnings must be paid. Contact us to arrange this.

Deleting your account

  • You can delete your account in the app: go to Profile, then Account information, then Delete account. You confirm it with your Google or Apple account.
  • You must first repay any loan, cancel any loan request and take out your savings. The app shows anything still to do.

What we delete

  • Your name, phone number, email address and date of birth
  • Your addresses and the location of your shop
  • Your photos and ID documents
  • Your bank details
  • Your messages, and the keys that protect them
  • Your payment code and your sign-in

We delete most of this at once. Your sign-in, photos and documents are removed from our systems shortly afterwards, usually within minutes. The app deletes your messages and their keys from your phone.

What we keep

  • Records of money you borrowed, repaid, saved or withdrew, because the law requires us to keep them. We remove your name and details from them.
  • When calls happened and how long they lasted, never what was said.

If you cannot use the app, email support@chopmoni.com from the address on your account and ask us to delete it. We will delete what we can, and tell you what we must keep and why.

Read our Privacy Policy for more about the data we keep and your rights.